COMMONLY ASKED QUESTIONS
The Info You’re After
WHAT IS THE PROCESSING TIME?
Please allow 1-2 days for processing. Once this is completed, you will receive a tracking number for your order.
WHAT IS YOUR SHIPPING POLICY?
All Junetober Scents Candles take 3-5 days to ship. Due to the softness of the wax used, we ship orders Monday-Wednesday, to ensure your packages aren't sitting in a post office, risking the chance of them melting before arriving at their new home.
For any questions regarding shipping, please don't hesitate to contact us at firstname.lastname@example.org!
WHAT IS YOUR RETURN POLICY?
Refunds are only granted if there was an error on our end when packaging and shipping your order. Otherwise, we will be happy to exchange any product for you, up to one week after your package has arrived to you
WHAT CARRIER SERVICE DO YOU USE?
All items are shipped through USPS.
HOW DO I TRIM MY WICK?
Between each burn, please use a wick trimmer or scissors to trim your wick .02 inches or 5 mm above your wax. Please only do this once your wax has cooled completely. Once doing so, please be mindful of removing the burnt pieces of wick from the candle. This is to help reduce sooting.